Survey Results
Transcript: Common response: always and sometimes (80 & 49) 'Sometimes' was mainly at the programs at the Downtown location 124 would definitely recommend Many stated they already had (word of mouth) Question 1 Mostly all rated a '4' (great) Areas to watch: condition of facilities, mention/promotion of YMCA values (see suggested handout) Previous Results: mostly the same Question 2 Question 3 Aquatics: Class size, not starting on time, not long enough, not enough instructors Aquatics comparison: not enough instructors, not starting on time Downtown:interruptions, more often, age groups Downtown comparison: different levels in the same class Y-Zone: no fundamentals, too much down time, no unisex place to change Y-Zone comparison: emphasis on fundamentals Question 7 Winter & Spring I Aquatics (5) Downtown (4) Y-Zone (6) Aquatics: instructors (26) Aquatics comparison: quality of instructors, ratio of students to instructors Downtown: instructor (5) Downtown comparison: instructor Y-Zone: great to get experience (3), instructors (3), variety Y-Zone comparison: instructors, learning experience New Castle Community YMCA Winter Session / Spring Session 1 Survey Results 2011 Overview Total participants (880) Survey Respondents [152,(17.2%)] Breakdown: Aquatics, Downtown, Y-Zone Instructors mainly always available and approachable (136 & 124) Suggestions & Recommendations Respondents Question 9 Additional survey question More maintenance More instructors Awareness of greetings Mention of YMCA values Most popular: Program Guide (64) Friends (26): strong, word of mouth Website (24): technology Previous Results: PG still no. 1, School flyer (20-16), Question 6 Question 8 Aquatics: add instructors, water safety instruction, start on time, add more classes/times Downtown: smaller classes, more variety, breakdown by ages better, more instructors Y-Zone: breakdown by ages better, more instructors, more disciplinary action towards misbehavior, better communication towards parents Questions 4 & 5