New Hire Presentation
Transcript: Welcome to Bellacor Home is a life in progress About Us At Bellacor, we believe home is a life in progress. Since 2000, we've made it our goal to partner with you through every step of that journey. We understand that what you choose to bring into your home is a major decision, and we relish the responsibility that comes with it. You put your style and life together in all kinds of ways - and no one offers you better choices than Bellacor. We give you the elements and the design inspiration to create a home and life you love. Chic, fun, classic, cozy - we go where you want. Even though we're a fast-growing internet retailer, we maintain our humble Midwestern roots and values. We still take your phone calls, still answer all your questions and still offer you the same level of personal service that we have from the beginning, back when we were the little lighting store around the corner. But with more than 500,000 hand-selected products, from the finest designers and craftspeople in the industry, Bellacor stands tall in the world of lighting and home furnishings. And we're happy to stand with you as you tell your life story. About Us History History Office Space Bellacor Beliefs Vision, Mission, and Core Values Vision, Mission, and Core Values Vision To be the best home resources Vision To help you create inspired living spaces by providing an engageing experience and exceptions home products and service Mission Mission Customers First Collaborate to Win Constantly Imrpove Deliver Great Results Core Values Core Values We deliver a superior customer experience through our knowledge and expertise, provided in a caring, honest, and inspirational way, one interaction at a time. Customers First Customers First On our own, we are good, but together we are great. We are collaborative, positive, and fun. We always operate with respect and the highest integrity. Collaborate to Win Collaborate to Win We are innovative and willing to take calculated risks. We learn quickly from our mistakes and adapt nimbly. Constantly Improve Constantly Improve We strive for excellence and hold ourselves accountable to achieving our goals. Deliver Great Results Deliver Great Results Meet the Team Insert Picture of Leadership Team Meet the Team Brenda Boehler - CEO Leadership Team Leadership Team Tracy Gardner - VP Finance and HR Accounting Finance Human Resources Finance Team Finance Team Marty Otten - VP Technology and Engineering Information Technology Team Information Technology Team Chris Fowler - VP Marketing Marketing and Professional Sales Marketing and Professional Sales Search Engine Optimization Site Planning Customer Acquisition Customer Retention Marketing Team Marketing Team Account Management Sales Support New Business Sales Professional Sales Team Professional Sales Team Mike Fischer - VP Merchandising and Operations Merchandising and Operations Merchandising and Operations Lighting Furntiture Decor Merchandising Team Merchandising Team Operations Specialists Warehouse Merchandising Operations Team Merchandising Operations Team Customer Care Team Customer Care Team Who is our Customer? Female, home decor enthusiast, 35-60 (sweet spot 43), moderate to affluent, traditional to transitional, family/socially wired, confident Who is our Customer? Finer Things Decor as experience and lifestyle signifier Brand/quality driven, discerning, cultured, materials, services & craft count Finer Things Decor as self-expression, -worth & -image Style matters, outside look creates inner experience/emotion Peacock Peacock Decor as outlet + caregving for self & others Enjoy the process,m create an imprint, be creative Creator/Connector Creator/Connector