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Human Resources Presentation

Transcript: HUMAN RESOURCES AT PRICESMART FOODS ROOT OF THE PROBLEMS PROVIDE PROPER TRAINING COMPANY BACKGROUND ALLOW SMALL BREAKS WITHIN SMALL INTERVALS SEMI-STRUCTURED BETTER CUSTOMER SERVICE New hires not being trained properly EMPLOYEES WILL HAVE A BETTER SENCE OF SECURITY DECREASE IN WORKPLACE INJURIES MOVING UP IN THE GRID SYSTEM IS BASED ON SENIORITY COMPENSATION Indirect financial compensation •benefits •leaves •education •employer -paid insurance •retirement plans HIRE DECISION MADE BY SUPERVISOR SELECTION AT PRICESMART FOODS HOW EMPLOYEES ARE PAID 3 MONTH PROBATION FOR NEW HIRES REMOVAL OF GRID SYSTEM PERFORMANCE INCREASE BENEFITS OF IMPLEMENTATION SAVINGS OF MONEY AND TIME FOR THE COMPANY SUPERVISOR CONDUCTS THE INTERVIEW ON A ONE-TO-ONE BASIS RAISES GIVEN AFTER AFTER CERTAIN AMOUNT OF HOURS The HR department would also be able to work with both Line Managers and Employees to develop a proper set of Human Resources policies and guidelines as well as deal with day to day issues OUTCOMES GAIN BETTER SUITED EMPLOYEES FOR THE JOB OUTCOMES REFERENCE CHECKING OCCUPATIONAL HEALTH & SAFETY AT PRICESMART FOODS INCREASE EMPLOYEE PERFORMANCE OWNED BY OVERWAITEA FOOD GROUP OVERWAITEA FOOD GROUP IS BC OWNED AND OPERATED SINCE 1915 PRICESMART CREATED TO BE A LOW COST GROCERY STORE OCCUPATIONAL HEALTH & SAFETY RECOMMENDATIONS PRE-SCREENING HAPPENS AT HEAD OFFICE OFFER SAME BENEFITS FOR PART-TIME & FULL-TIME Non-financial compensation •career developments •intersting duties and resposibilites etc. •flexible timing •advancement oppurtunities The motive for this recommendation would be to reduce many of the errors associated with one-on-one interviews, most notably bias. GRID PAY SYSTEM WHICH INCLUDES GRID A, B AND C RECOMMENDATIONS THE PROCESS THROUGH BACKGROUND CHECKS INCREASE MOTIVATION IN WORKPLACE * Who should be involved * The role of each player * The legalities and ethics to be considered * How OH&S relates with other corporate programs * How to measure and communicate program success or failure * How to market an OH&S Program * Sustainability of an OH&S Program Some policies are outdated 1. Pre-screening applications 2. The selection interview 3. Selection testing 4. Background investigation and reference checking 5. Making the hiring decision and offering the job Overall, the root of all these problems mentioned in this presentation can be traced back to the fact that PriceSmart Foods chooses not to have a Human Resources dept. RECOMMENDATIONS DECREASE IN TURNOVER 3 AREAS OF HUMAN RESOURCES COMPENSATION AT PRICESMART FOODS SELECTION PANEL INTERVIEWS SELECTION OCCUPATIONAL HEALTH & SAFETY COMPENSATION Begin conducting more thorough background checks, as currently background checks are not conducted properly. As a result there have been issues for the company. Top management is not committed CONCLUSION Direct Financial Compensation •wages •salaries •incentives •commissions •performance bonuses OFFER MERIT BASED PAY There are set guidelines but they are not enforced OUTCOME REASSESS ENFORCE OH&S POLICIES AND GUIDELINES

Human Resources Presentation

Transcript: Personnel Selection Process Course-Content Analysis Commitments ROTC first developed with Federal Morrill Act of 1862 -Federal land given to states for college development -Military curriculum requirement Educated citizens and provided job pool for educated military personnel selection Initial Training Continued Course-Content Analysis Leadership based training in military customs and traditions and Air Expeditionary Force (AEF) instruction 4 weeks Maxwell AFB, AL /Camp Shelby, MS One of the most important features of organizations today is teamwork Diversity Training Never Alone Tuckman’s 5 Stages of Group Development Freshman = AS100 Class -Initial Expectations Lab -Followership Introduction Field Training Course-Content Analysis Narrowing Perspective Candidates by Application ROTC does after Field Training Further Personnel Selection AFOQT (Air Force Officer Qualifying Test) Additional criteria based on demands of the job History of ROTC Air Force ROTC began in early 1920’s as AirROTC Officially became Air Force ROTC in 1952 Today AFROTC is the most successful Air Force Officer commissioning tool to date AFROTC is present at over 1,000 higher level learning facilities, including 144 Universities Course-Content Analysis Sophomore = AS200 Class -Air Force History Lab -Leadership Image Source: (Noe, 2011 Pg. 158) Contracted Cadet Process Non Contracted Cadet Process TBAS (Test for Basic Aviation Skills) High Validity Questionable Reliability AFOQT Aviation Portion TBAS + AFOQT = PCSM (Pilot Canidate Selection Method) score Initial Training AIDA Model Training is more effective when directly related to Job KSAO’s Principles of Learning Dining Procedures: Time Management Attention to Detail Military Bearing Dining Procedures Selection For Field Training Instructional design: a process of systematically developing training to meet specified needs Learning Objectives: Method of training that has some form of training value Course-Content Analysis Based off the Air Force’s need for Officers Selection based on Grades, Physical Fitness, degree Ranked amongst all AS200s in the Nation 2.5 (Contracted) 2.0 (Non-Contracted) GPA 75% or higher on their Physical Fitness assessment Minimal to no Civil Involvements AIDA Model Testing and Selection Purpose: to provide employees knowledge, skills, abilities, and behaviors -> directly related to the job Field Training: Establishes proficiency in traditional customs and AEF Instills core values and leadership concepts Job Selection is crucial to successful Human Resources Management U.S. Department of Defense is largest employer on Earth USAF uses AFROTC as a Job Selection tool Complexities of selecting a ‘soldier’ -High Risk -Competition from other Military branches

Human Resources Presentation

Transcript: Tender: Empathetic Caring Focus on individuals self direction Trust and commitment. * The journey * The definition of tough * The definition of Tender Restructuring – Organisational restructure has both winners and losers. People who are able to land on their feet are easier to liaise with. But in any restructure there are those that lose their job or sometimes end up in a role that is not suited to them. Tenderness needs to be applied within conversation to help implement a tough decision being made for the benefit of the company. * Interpretation * Both elements support a journey being made Human resources needs to be both tough and tender. The link between Human resources with tough and tender definitions Tough: To be strategic Policies are followed fairly and consistently Focus on company needs. My View Thank you Any Questions? Within Human resources we have to keep tough and tender balanced otherwise it can become tempting to slide into being too tender therefore can avoid the tough work, which is not what organisations need. For me assisting the organisation achieve its objectives through this strategic method is an art. Helping and watching people grow is great. But helping and watching the company grow through its people is even more fulfilling. I believe that 'HR needs to be tough and tender' means understanding company needs and not being afraid to make tough decisions but to consider how people feel and do so with empathy. As a function, we are often expected to give tough news and feedback in line with strategies, but it will be more advantageous to give it in an tender way to ensure both company and the individual are as comfortable as can be. Example continued Human Resources Presentation What do we mean by that? Conclusion Examples from my current workplace Recruiting – There is always an enjoyable feeling telling somebody they got the job they were really hoping for. Unfortunately, for every person who gets the job, there are those who wanted it and didn’t get it. It is no fun to make those calls and experience outlines the need to do the correct process for the company whilst being tender in communication to the individual.

Human Resources Presentation

Transcript: 1. Ronald P - HK Aston 2. Edy S - HK Aston 3. Jauhar A - HK Fave 4. Murti Sari P - HK Fave Badminton Handling Complaint Employee Update Sports 2. Reza Mega S - Banquet Captain Human Resources Presentation Standard Grooming 7. Taufik Hidayat - Chief Accountant 8. Edy Santoso - Maintenance POM 13. Nurdin - Room Attendant Coordinator : Denny - HK 3. Yahya Reza - Banquet Captain Every Friday Start 6 PM - 8 PM 6. Agree Ramadhan - Rest Waiter 12. Nafisul Mukti - Waiter 1. Richardo Carleone - Bell Driver Upah Minimum Provinsi DKI Jakarta 2014 Promotion Feb Basic Standard Grooming & Greeting 9. Carlos Pangihutan - Bell Driver Representatives are : New Hire, Resign, and Promotion 4. Riki G - Bar Captain TRAINING PLATFORM Service Excellence Service Excellence Asst. Restaurant & Bar Manager Departmental Trainer Gathering 1. Heriyanto - FB Supervisor Rp. 2.441.000,- First Aid Online Mandarin Club Coordinator : Sehono - FBP Futsal Next Training Plan Train The Skills Managerial Skills Training Overview Supervisory Skills 5. Puji Prasetyo - Banquet Waiter SKKNI Program 2. Siprianus Dalu L - Accounting Admin POM Telephone Courtesy Pictures Supervisory Skills 1. Feni M - Front Desk Agent December 10th 2013 8. Jimmy Wijaya Beauty Class Managerial Skills 7. Shella - Senior GRO 4. Ocep Triadi - Room Attendant From FB Supervisor 10. Eko Afriyanto - Room Attendant Staff Activity 1. Roni - ENG Aston 2. Ricky M - FBS Aston 3. Yeni Y - FO Fave 6. Ruri. P - Room Attendant Others English Fun Club Employee Update Training and Development Staff Activity Others Telephone Courtesy Training 9. David P Tambunan - Restaurant & Bar Manager Insurance Socialization by BNI Life Employee Outing Training and Development 3. Ariono Aji W - Sales Executive Departmental Trainer Gathering 11. Rudi Wiranata - Maintenance POM Every Monday Start 6 PM - 8 PM Resign Des - Jan November 29th, 2013 Internal Cross Exposure 5. Vonny Lee - Senior Admin POM New Hire Des - Jan Representatives are:

Human Resources Presentation

Transcript: Improvement: better teamwork, improved work ethics, new skills achievement and new certification acquisitions, refreshed technologies, updated educational qualifications Surplus of Workers: To resolve, companies should employ downsizing, layoffs, and hour reductions Shortage of Workers: To resolve, companies must increase recruiting efforts, attract best talent, and keep current workers from straying to competition Systems used as basis for or resulting from job analyses Review the applicant's cover letter and resume Telephone screening Create a list of qualities , skills and experience to use to screen resumes and job interview candidates Select the interview team at the recruitment planning meeting so they are already prepared Use the list of qualifications that you already developed for the resume screening process Use list to make sure interviewers understand their roles in candidate assessments Determine candidates' qualifications, experience, workplace preferance and the salary desired Telephone job interviews save employee time and eliminate unlikely candidates Legal questions illuminate the candidates strengths and weaknesses to determine if the job is a good fit for them Illegal questions include questions a unrelated to the job ie: sexual orientation etc... Start with small talk- several easy questions until candidate is relaxed, then hold a behavioural job interview Determine who has behavioural traits and characteristics the interviewer is seeking Ask candidate to pinpoint specific instances in which desired behaviour was exhibited Notice nonverbal interaction Provide standard format for each interviewer to use to assess each candidate following the job interview Have several candidates for second or third job interview 4. Action plan: The findings will be placed in order of importance; this includes recommendations and future staffing considerations. The action plan must then be reviewed with the client. Step 3: Assess Current Human Resources How many people are available now, and with what qualifications? Mentorship and Informal Management Planning, Recruitment, and Selection Supervision The job description is used by the employer/ supervisor to determine a suitable work plan for each employee. Common Competencies: Physical attributes (health, age) Education level (education degree, certificate, or diploma) Aptitudes or abilities (verbal reasoning, numerical reasoning) Interests or hobbies (social activities, sports) Additional details (willingness to work overtime, full time or part time) Performing a Thourough Job Analysis Includes: Position Analysis Questionnaire Recruitment The job description is used to identify where the employee can use training. Information for a job analysis can be gathered through interviews, observations and activity logs. There are several basics of how to select your future employees, although each company has their own set of standards. Some of the most common strategies companies will use when making their selections is assess the applicant's skills, experience, and the cultural fit of the employee. The company may also do background checks, check their references (which is very important) as well as assess their cultural fit. Job specifications describe what a specific job entitles, and the employee's responsibilities. Each job has different specifications. Every job holder should demonstrate integrity and dependability; this is expected of all employees. Auditing Human Resources Functions Standard Selection Process 1. Identify the purpose of the audit, then create an audit questionnaire, audit checklist, and standard HR functions. Review and overview with the client prior to starting the audit. Match Organizational Goals What are the Uses of Job Analyses Information Route to Recruit Questionnaires The Selection Process- Tips for Good Selection and Interviewing Illegal Job Interview Questions Realistic Job Previews Hold a Behavioural Job Interview With Each Candidate Avoid panic buys Assists co-ordination Gain bargaining power Build relationships with suppliers and line managers Create understanding Build internal recruitment methods Build consistency in approaches and relationships Ensure high quality of CVs Ensure consistent screening methods Develop relationship management skills "Analyzes staffing needs and identifies actions to fill those needs" Keeps the company's mission and goals in sync with business strategy. Helps to ensure legal compliance. Makes for opportunities for improvement and helps to prevent future risk. Improves efficiency and productivity. Identifies root problem areas. Finds cost reduction opportunities. Improves communication and credibility and perception of top management. Implements and keeps current with best practices. Provides a reality check to find out what's intended or delivered. Provides continuous improvement. Job Analysis How to Select Candidates for the Job Interview Identifies training needs of personnel Assists in

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