Employee of the month
Transcript: Good Customer Service By: Rebecca N. Work Ethic - a belief in the moral benefit and importance of work and its inherent ability to strengthen character Work Ethic Having a good work ethic is; working together, being productive, honesty, taking the initiative, etc. Self-Management - a person controlling ones-self from the ability of doing something; handling Self- Management Skills - behavior, attitude, confidence, communication Positive Work Habits - things someone does at a work environment that can benefit ones performance Positive Work Habits - showing up on time - being polite to customers and co-workers - being clean and organized - recite customers orders and complaints to insure you heard correctly - contact management if customer doesn't agree with an issue ````` (1-2) Examples - greet them politely - say who you are - ask, "What can I get for you today?", don't just stare at them - smile - ask if that was all they wanted - remind them about the specials if any - ask if they want dessert, or a box to go (2-2) More Examples when Handeling Customers Attitudes - manner, disposition, feeling, position torward a regard of a person or thing Attitude - Smile - Stand up straight - Speak clearly - Recite after listening to customers - Don't moan and groan when people ask about something or change their order Positive Attitude Examples Like - preference, wanting to, or favor Liking - you have to like being around people - you have to like talking to new people - you have to like the work you do - you have to like giving people your full attention - you have to like dressing appropriately Being a server ... - complain to a customer - ask for a bigger tip - ask the customer to clean - call the customer a mean word - harm the customers food - spill the customers food on them - refuse to serve the customer Do Not ... Don't