building blocks
Transcript: Listen Listen- Who did we listen to? Full employee engagement Listening is the human process of sensing, interpreting, evaluating, storing and responding to messages. How? doodles Listen Job San Francisco …We developed a strategy …We designed a plan …And then…..we listened Lead LDP What can I do? Bronwyn Hoffmann, Tim Flanagan, and Dr. Richard (Rick) K. Bommelje) Ourselves 5 Leaders from DD Americas Representing Finance, AP&L, PS, HR & Sales Support Tenure ranging from 2 – 8+ years Our collective experiences and ideas from our time with Dimension Data Mentor Melissa Carlson Learn Stockholm Lead-What did we do to lead? Building blocks is a program dedicated to personal accountability & professional growth through the process of listening, learning, and leading Voice (cc) photo by jimmyharris on Flickr Sabrina McCullough Brumitt – Accounts Payable Manager *Charlotte Kerrie Corrigan – National Operations Manager * Hauppauge Myriam de la Cruz – HR Director *Mexico City Pam Kramer - TMS Services Manager *Raleigh Dan Ayars – Supplier Manager * Charlotte Learning is more than just taking a course We learned …from ourselves, by giving feedback and feed-forward ….from the on-line survey, what are the employees are saying …from those around us, they are the society we set forth to enhance And then we lead. Developed a curriculum that is focused on listening, learning, and leading Designed curriculum to align with Dimension Data Strategy, Vision, and tools Structured the curriculum to be Digestible and Attractive to employees Utilized different learning styles as part of the design Committed to working towards implementation and future development of the program 17 April 2012 Introduction to the team Leaders are committed to continual improvement “To know and not to do is not knowing at all” Always learning always teaching Taking Personal accountability in living HPC Values Accountability, innovation, alignment, integrity, respect for the individual, client at the center, “The Strategy behind the Blocks” lead Lead Decreased voluntary attrition by creating a program focused on employee engagement Increased employee alignment of DD strategies, structure, and service offerings Increased alignment with HPC Increased awareness of tools available inside and outside the company to advance their personal and career growth Develop broader personal relationships across company structure To develop and retain the right people in the right roles Learn Delivery and proposed timeline Survey Dan Ayars, Sabrina Brumitt, Kerrie Corrigan, Myriam de la Cruz, Pam Kramer photo frame Learn Building blocks curriculum (cc) photo by Metro Centric on Flickr Assets Organization Learn Employees who are new or coasting Important Details Lead We lead …by developing the foundation for a curriculum ….by aligning ourselves with DD’s strategy, vision and tools …by being committed to the Building Blocks program and what it stands for And now we tell you why… Listen- Who did we listen to? Listen “The Mission” Listening is more than just hearing Learn- Who did we learn from? 92% would participate in a program that is focused on personal growth, learning and innovation at DD 85% think that having a formal curriculum for the work they do would be helpful 65% would be more likely to use DDU if it was organized into pre-set curriculums 69% have taken 3 or less DDU courses in the last 12 months 46% are not clear about what learning activities they should be taking Approx. 50% of new employees have been thru Starting Blocks since inception (cc) photo by Metro Centric on Flickr We took action on what we learned to pay it forward in Dimension Data Delivery Pilot groups will be formed by a mix of employees, no greater than 20 All presentations can be done remotely 30, 60, 90 day plan around curriculum Time requirements will not exceed 2-1/2 hours per week There will be a mix of tasks, workshops, and presentations Timeline Review and agree curriculum framework-June, 2012 Implement pilot program- June 2012 Review initial output and feedback from Pilot-September 2012 Success Values, Goals, Strategy notes Budapest What’s the benefit? Learning is acquiring or modifying existing, knowledge, behaviors, skills, values, or preferences. Time to listen and Learn Lead Leading is more than just doing your job Exit Interviews Leadership is guiding yourself and others to positive results for the enhancement of all individuals, originations, and society. Connect Notes Listen building blocks Why?- The X Model (cc) photo by Franco Folini on Flickr Double click to crop it if necessary We have the next 10 minutes for you to learn more about the program and for the team to listen to your feedback Questions??.....Feedback?? Individual We were chosen to be a part of a great learning experience Employees who are burnt out or quit & stay Employees Surveyed 52 Employees from the US, Mexico, Brazil and Chile 60% of which have been here more than two years 85% of which have been here more