Applicant presentation
Transcript: By Jason McFarland Presentation for IT help desk Ogden City Questionnaire Questionnaire Describe yourself professionally in a few words. Describe yourself professionally in a few words. I belive that others would describe me as hard worki... I belive that others would describe me as hard working and constantly striving to learn more. If your previous manager was in the room with us, what would he/she say about you? If your previous manager was in the room with us, what wou... She would say that I'm pretty fun to be around and ... She would say that I'm pretty fun to be around and an easy going person, but when it comes to completing a project, I make that my only focus until the project is done. What are the disadvantages of using imaging software? What are the disadvantages of using imagi... One disadvantage of imaging in an enterpri... One disadvantage of imaging in an enterprise setting is having to boot from the network. Since this is a network, if the servers are down or if there is a hiccup during the imaging process, you have to finish this manually or start again from the beginning. New hardware also requires its drivers to be on the deployment server before imaging. In our industry, what are some important trends that you see? In our industry, what are some important trends that y... One of the biggest trends in the IT industry is t... One of the biggest trends in the IT industry is the push for better and smarter security systems. Right now the IT industry has an ever increasing demand for people who can solve for existing security vulnerabilities. They say that Cyber Security is only as effective as the end user. Companies are pushing for ways to make it so even if the user is not the most tech savy, they have a robust security system to counter act user error. In your opinion a co-worker at the help desk is slacking, wasting time, and not shouldering his/her share of the load. How will you handle the situation? What if the person is continually chatting to you while you are working? In your opinion a co-worker at the help desk is slacki... In this first instance I would notify my team lead, as this ... In this first instance I would notify my team lead, as this is something that could escalate very quickly if I try to handle this on my own, as I do not have the authority to force my co-worker to work. I have experienced this issue in both previous and current places of work and school. I have found that the best option is to politely tell the person that I am trying to focus on my work, and do not need any distractions. If they continue to distract me, I have found that focusing on my work and not acknowledging them can be the best course of action. What, in your opinion, is the most difficult or challenging aspect of working in IT? What, in your opinion, is the most difficult or challengi... The rapid pace at which things change in the tech field c... The rapid pace at which things change in the tech field can be hard to keep up with, as there is always a better way to code something or a new piece of tech that needs to be fixed differently. What is your favourite aspect of desktop support? Your least favourite aspect of desktop support? What is your favourite aspect of desktop support? Yo... I am passionate about computers. Fixing an iss... I am passionate about computers. Fixing an issue with a system, whether it be hardware or software, is like a beating a game or solving a puzzle. One thing I dislike about desktop support is you can overlook a simple solution because you think the problem is more complex than it really is. A customer reports a problem that you have no idea how to fix. How do you respond and what do you do? A customer reports a problem that you have ... First I will let the customer know that I don't know t... First I will let the customer know that I don't know the solution and I will get back with them. Secondly, I will start with what I do know, such as familar error codes or weird behaviors that I have seen before. From there, I will either consult with my team to see if they know what is going on, or look up the solution on online tech forums. How capable do you think you are at handling stress? Give an example of how you have handled a stressful situation. How capable do you think you are at handling stre... I feel that I handle stress fairly well, as I try to approa... I feel that I handle stress fairly well, as I try to approach stressful situations in a unique way. I try to let stress drive me towards finding a solution in a quick and effieient way, while learning how to approach things from a different view point. When I worked as a paralegal, I was stressed about saying the wrong thing. To deal with the stress, I made sure I had all of my answers and phrasing correct before I gave it to the customer. Describe a situation where you have had to deal with a difficult person and how you handled it? Do you think you should have done anything differently? Describe a A In