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Barclays

Transcript: HR Strategies Group Members Rupali Shinde Diwakar Sahu Ashutosh Raut Lakshmita Suvarna Yashwant Thakur Priyanka Ughade HRM Global Founded 1690 (328 Years London) Head Office: Canary Wharf, London Area Served: Worldwide Nigel Higgins (Chairman) Jes Staley (CEO) Sectors: Retail Banking, Commercial Banking and Investment Banking Company Overview Step 2 Step 1 Step 3 Step 4 Recruitment & Selection (Barclay's recruited many of its employees at the age of 16.) Identify Job Vacancy Prepare Job Description & Job Specification Advertising the job vacancy Managing the response Short-listing Arrange interview Conduct interview & Decision making Step 5 Training & Development Training Method ON THE JOB Job Rotation Coaching & Mentoring Project Fresher - Orientation Existing - career Planning Skills Development Performance Appraisal 360 Degree Appraisal Method Obtaining Feedback From Managers Key Contacts. Which Includes Compensation Aligning Pay with Performance Fair Pay Benefits Internal Job Market Organizational Culture Thank You

Barclays

Transcript: Individual customers Primary research Secondary research Thank you for attention Barclays Qualitative research provides information like: how they feel about products and services what they like or do not like what they would want from a new product Differ on such segments as Students Graduates "New to work" Mature Families They found that in 2009 student accounts amounted to 0.4 million out of 5.4 They increased the overall number of students by 34%, which is higher on 9% than they were targeting in the beginning. The aimed on the attracting new students and keep them in the long term Global bank Provides retail banking services in 56 countries Work with: Business and Individual customers Offer different services such as: credit management payments for suppliers loans and overdrafts etc. They made questionnaire which presented Quantitative information such as: 81% students have savings account 32% an investment account As a result Barclays decided to improve its student account offer and this presentation shortly describes key things of market research which they used regarding case study. Focused on existing information. Market research reports Sales figures Competitor marketing literature Government publications, e.g. national statistics. Ruslan Belyy Business Customers Barclays used Primary research and Secondary research Using carefully constructed and phased market research, Barclays was able to gain an overall insight into the thinking of students . Began with two key questions: Who should our key customers be? What are their needs? Moved from third to second place among market leaders

Barclays

Transcript: Thursday 30th November ABOUT ABOUT Barclays story began in 1690 when John Freame and Thomas Gould started trading as goldsmith bankers in London. In 1736 John’s son-in-law, James Barclay, joined the business giving it the name we know today. Since then, just a few of their achievements have been funding the world’s first industrial steam railway employing the UK’s first female branch manager introducing the world’s first ATM machine. Today, Barclays is a major global financial services provider, they move, lend, invest and protect money for 48 million customers and clients worldwide. In 1920 Barclays saw the potential and invested in young engineer William Morris, helping him become the biggest car manufacturer in the UK, dominating the car industry in Britain. 1966 launched the Barclaycard, kick-starting a revolution that made money and credit more accessible than ever. A new service of automatic cash-dispensing machines or "robot cashiers" was introduced by Barclays in June 1967, enabling the bank to operate a 24-hour service, 365 days a year. Barclays was the first of the high street banks to offer such a service. 2007 Barclays were the first to introduce the technology on credit and debit cards using contactless payment cards. CONTACTLESS CARDS BARCLAYCARD LAUNCHES ONE PULSE CONTACTLES CARDS INTERVIEWS INTERVIEW 1 INTERVIEW 2 INTERVIEW 2 REPORTS REPORTS ANALYSIS ANALYSIS NUMBERS NUMBERS DETAILS DETAILS TAKEAWAYS TAKEAWAYS TIMELINE TIMELINE DETAILS DETAILS RECOMMENDATION RECOMMENDATION DETAILS DETAILS IMPLEMENTATION IMPLEMENTATION FIRST STEPS TO MAKE TO MAKE FIRST STEPS

Barclays

Transcript: Barclays Misha, Charlotte, Owen and Matt Conclusion Evolution The Next Step In Online Banking What we want to do... Become Paperless Branchless Banking Paper Paperless Banking - Polylactic acid (PLA) is an excellent substitution for the common PVC bank card. - There are over 164 Million bank cards in circulation in the UK alone. - The process of biodegradation is highly dependent on the environment. - In normal room conditions PLA can last hundreds of years PLA Bankcards Biodigradable Cards TITLE Increasing the Function of ATMs Increasing The Function Of ATMs As branches close how do we deal with cash? Paper Cheques And Statements Paper Cheques/ Statements The way paper cheques and bank statements are used are now outdated A new function needs to be added Online Branchless Banking By introducing branchless banking, many issues arise: - Video tutorials - Online classes - Guides - Larger icons Elderly Access Elderly Access - The main problem is with how elderly people will be able to adapt with these changes - Measures need to be put in place to assist: Conclusion New Bankcards Updated Cheque System Elderly Access

Barclays

Transcript: Originally established in1690 by two Quakers, John Freame and Thomas Gould (Barclays n.d., [Online]). Barclays is a Game changer with new innovation. The Big Bang (1986) Changes in technology Sales driven culture Leadership changes Barclays did consider external environmental and internal factors. Therefore, changes in technology and culture affected their approach which resulted in a sales driven culture and unethical practices. Question 2 Challenges including 'Resistance to Change' and 'Public Opinion'. Question 3 The top 3 most powerful recommendations are: 'Structural Change', 'Customer Orientation' and 'Community Involvement'. Main Quote Throughout: "Change is needed across industry, and Barclays is leading that change. I am totally committed to this. We have a clear goal to make Barclays the go-to bank and a clear plan to transform Barclays" (Moore, 2013 [Online]). Recommendation 3 Social Enterprise/ Community Involvement - Accessibility to funding - Managerial/ employee engagement in local community Advantages Disadvantages - Reputation - Time Consuming - Customer Satisfaction - Work Overload - Employee Retention Barclays Values "Take the time to understand clients' and customers' needs regardless of my role" (Barclays, n.d [Online]). Question 1: (Kubler-Ross,1960) Challenges of Introducing an Ethical Culture Claire Symes Jack Simpson Jonathan Elson Raveena Landa Vicky Allan Recommendation 2 Barclays need for 'transformational change'. Burke- Litwin's model of organisational performance and change (cited in Hayes, 2010, p.115). Supported by Antony Jenkins statement (cited in Salz & Collins, 2013, p.11): "There might be some who don't feel they can fully buy into an approach which so squarely links performance to the upholding of our values (...) You won't feel comfortable at Barclays and (...) we won't feel comfortable with you as colleagues". Balogun, J. & Hailey, V. H. (2008) Exploring Strategic Change, Harlow: Pearson Education Limited. Barclays (n.d.) History - Our Quaker roots [Online], Available from: http://www.barclays.com/about-barclays/history/our-quaker-roots.html [Accessed: 20.11.14] Barclays (n.d) Purpose and Values [Online], Available from: http://www.barclays.com/about-barclays/barclays-values.html [Accessed: 20.11.14]. Change Management Learning Center (2005) Top 5 reasons employees resist change [Online], Available from: http://www.change-management.com/top-5-reasons-employees-resist%20v9.pdf [Accessed 20.11.14]. Hayes, J. (2010) The Theory and Practice of Change Management (3rd Ed.), Basingstoke: Palgrave Macmillan. Kubler-Ross, E. (1960). The Kubler-Ross Change Curve [Online], Available from: http://www.mycvandme.co.uk/storage/post-images/The-Change-Curve.png? [Accessed: 10.11.14]. Moore, J. (2013) City applauds Anthony Jenkins' bid to restore Barclays' image, The Independent [Online] 12.02.13, Available from: http://www.independent.co.uk/news/business/news/city-applauds-antony-jenkins-bid-to-restore-barclays-image-8492456.html [Accessed: 28.10.14]. Salz, A. & Collins, R. (2013) Salz Review: An independent review of Barclays’ business practices [Online], Available from: http://online.wsj.com/public/resources/documents/SalzReview04032013.pdf [Accessed: 05.11.14]. Xie, Y. & Peng, S. (2009) How to repair customer trust after negative publicity: The roles of competence, integrity, benevolence and forgiveness, Psychology & Marketing, 26, (7), 572-589. Open-systems theory views the organisation as a system of interrelated components that transact within the environment it is in. (Hayes, 2010, p.93). Open Systems & Kaleidoscope Barclays' Values Resistance to change Public Opinion "Change is needed across industry, and Barclays is leading that change. I am totally committed to this. We have a clear goal to make Barclays the go-to bank and a clear plan to transform Barclays" (Moore, 2013 [Online]). Conclusion The Change Kaleidoscope follows implementation decisions and design choices made in order to implement change (Balogun & Hailey, 2008, p.19). Recommendation 1: Structural Change Customer Orientation Good customer service is a vital element to rebuilding trust among consumers, as well as acquiring and retaining customers (Xie & Peng, 2009). Return focus to retail banking. Although this will involve losses, it will restore trust. Is their external environment aligned with their own capabilities? References

Barclays

Transcript: Performance analysis of A presentation by Greta Karciauskaite & Stefanie Ribar international bank Content Content Bank system in general What is Barclays? History Strategy Base rate Business structure Profile Competitors Annual report SWOT analysis Conclusion Banks and the banking system in general Banks A financial institution licensed to receive deposits and make loans. → commercial banks → investment banks Central banks factors in consumer decision: convenience, interest rates and fees Barclays Barclays is a British multinational bank and financial services company headquartered in London. It has operations in over 40 countries and employs approximately 120,000 people History Barclays has more than 325 years of history from the beginning in Lombard Street History “Our longevity is an extraordinary achievement, especially against the backdrop of multiple financial crises, international conflicts, and the agricultural, industrial and now technological revolutions.” History https://www.archive.barclays.com/ The strategy of Barclays PLC Group is to build on the strength as a transatlantic consumer, corporate and investment bank, anchored in Barclays’ two homes markets of the UK and US, with global reach. Strategy Strategy The priorities that emerged from the last Barclays announcement can be broadly summarised as: → simplifying a core business → accelerating the run down of Non-Core operations → continuing to address the remaining legacy conduct issues and improving the control environment. Building Barclays of the future Building Barclays of the future Corporate and Investment Banking and Wealth and Investment Management →Corporate banking →Investment banking →Wealth and Investment banking Retail and Business Banking →Africa retail and business banking →Barclayscard →Europe retail and business banking →UK retail and business banking Company´s structure Company´s structure Group Chairman: John McFarlane (800.000,00 GBp) Group Chairman Group Chairman Group Chief Executive Officer (CEO) Group Chief Executive Officer (CEO) Group Chief Executive Officer: Jes Stanley (8.24 million £) Base rate→ 0,50% influence on the economy Base rate Base rate The company primarily operates in the UK, the US, Europe, Africa and has a growing presence in Asia Barclays’ primary objective is maximise shareholders’ wealth Profile Profile Competitors Competitors SWOT analysis Strenghts 1. Barclays has different Business units like wealth management, retail banking etc contribute to overall growth 2. Barclays was the First Bank to launch website 3. Large international network with good brand visibility 4. More than 120,000 employees are with the Barclays bank group 5. Sponsor of major sporting events 6. Operations in over 50 countries and around 48 million customers 7. Strong marketing and advertising Opportunities 1. Growth and expansion opportunities in emerging economies is a huge opportunity for Barclays bank 2. Earning urban youth looking for investment options 3. Venturing into online banking is a huge untapped area SWOT analysis Weaknesses 1. Need of bailout in UK during recent economic crises 2. Controversies like funding of government in Zimbabwe affected the brand images of Barclays 3. Cases like Involvement with South Africa under apartheid, accusations of money laundering etc have affected the brand image Threats 1. Stringent economic policies world over 2. Highly competitive environment from other banks can affect market share of Barclays bank SWOT analysis Conclusion Conclusion https://kahoot.it/ Please go this website :) https://kahoot.it/

Barclays

Transcript: Barclays Bank Founded in 1690 Headquarters, Tower hamlets, London,England,Uk Currently have 145,000 employees (2010) Barclays took over the sponsorship For The Premier League from barclaycard in 2004 Products and services they Provide, Personal Banking,Investment Banking,Wealth Managment,Corporate and business Banking.

BARCLAYS

Transcript: You only need a 5 % deposit, along with a 10 % deposit from them With the "Barclays Family Springboard Mortgage", you can get on the property ladder without spending all your saving, that in the future it will be used for something else. Year 1 : 3,09 % Year 3 : 2,69 % What is Barclays ? APR Barclays is an International financial institution, which provides a number of financial services for consumers and businesses at the global level. The company has been in business for over 300 years and is considered one of the largest banks in the United Kingdom.The company's corporate headquarters is based in London, England. What Barclays offer ? OVERALL COST FOR COMPARISON Call the Barclay's number: 0333 200 2194 + Annual Percentage Rate APR Visit a Barclay's branch at barclays.co.uk What do you need ? For more information about Barclays you can Annual Percentage Rate - Loans - Mortgages - Insurances - Bonds - Savings account After that ... Barclays moves, lends, invests and protects money for 48 million customers and clients worldwide. of 2,99 % Year 2 : 2,89 % 3,00 % Fixed rate BARCLAYS Speak to your mortgage broker Mortgage interest rate Barclays Bank Base Rate (BBBR) that is currently 0,50%and typically follows the Bank of England Base Rate, but is not guaranteed to do so 2,49% for the remaining term About Barclays ... The "Family Springboard Mortgage" is a 3 year stepped down fixed rate mortgage An Annual Percentage Rate is a broader measure of the cost to you of borrowing money. The APR reflects not only the interest rate but also the points,mortgage broaker fees, and other charges that you have to pay to get the loan. For that reason, your APR is usually higher than interest rate The interest rate is the cost you will pay each year to borrow the money expressed as a percentage rate. It does not reflect fees or any other charges you may have to pay for the loan. "Buy your first home wihout breaking the Bank of Mum and Dad" After 3 years, they'll get their savings back with interest, providing mortgage repayment are maintained A flexible mortgages Different between a mortgage interest and an APR (annual percentage rate)

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