90 Day Business Plan
Transcript: 90 Day Business Plan FC DANFORTH 90 Day Review - JUN/JUL/AUG Danforth Business Overview Overview JUN $55,014 10.75% $7,973 JULY $32,673 9.53% $4,735 AUG $37,012 9.64% $5,364 Comm & Margin Comm & Margin 1 COMM MARGIN C/C AFP 71 48 74 MANULIFE $18,155 $9,358 $10,210 FCH $60,920 $21,490 $29,551 Product Product 2 JUN JUL AUG JUN $1,139 JUL ($12,120) AUG ($7,535) Profit Profit 3 Very healthy product numbers Margin is good but would be area of improvement TSA is low for a shop of 7 staff Profit is down -$19,655 YTD (July/Aug) An improvement in volume of clients and TSA will help to boost commission, morale, and profit Summary Summary 4 Strategy Strategy Opportunities for improvement Sales 1 Interactive morning meetings Review area numbers + individual numbers Learn something new (presentations, compass training etc) Supplier trainings Invite suppliers for morning meetings Have specialized staff present on suppliers Promote specializations and certifications Industry certifications Compass trainings FC Expert Series (highlight this in online staff bio) Customer reviews on Google Agent specific Responding to all reviews with thanks or addressing issue Sales Service 2 Building solid relationships in this tight-knit neighbourhood Providing 2+ quotes and options Follow up after quoting All quotes in Red Dox Bon Voyage + Welcome Home Calls Customer appreciation events Supplier trainings for clients (Rocky Mountaineer, GAdventures etc) Service Product 3 Airfare packages Having the discussion with clients Adding especially if they plan to add hotels Manulife Add ins quote to every outbound quote Using InsureEye to double check CC ins Flight Centre Holidays Build relationships with a few agents First quote with FCH product Product Implementation Implementation Increase volume Solution 1 Solution 1 Email 2017 clients booked Aug/Sep/Oct about booking for Xmas/Winter 2018 LSM campaign Montcrest + Cambridge Towers Danforth shop employees Local schools Incentives Solution 2 2 Solution Monthly TSA incentive Monthly Product incentive Trackers ie. Free lunch for top agent in either category. REDUCE RISK Solution 3 3 Solution Weekly morning meeting audits Print off margin report Pass to another agent Review each other's legers and docs for names, dates, errors, taxes, discrepancies etc Catch debits before they happen Evening Q dump + review Better Beach Vacations Secret Weapon $23 Million of FC business is SUN destinations. Better Beach Vacations is a platform to sell our own product, make more profit, and improve the client's travel experience. Overview Overview Hawaii Cancun / Riviera Maya Thailand Phase 1 - Oct 1 Phase 1 Puerto Vallarta Dominican Republic Bali Phase 2 - Nov 1 Phase 2 Jamaica Los Cabos Costa Rica Australia Maldives South Pacific (Fiji, Tahiti, Cook isl) Phase 3 - TBA Phase 3 Flight/Hotel Inclusions Inclusions Private transfers Customized Durations More flexible T&Cs ITC BETTER BEACH VACATIONS BBV Curated and vetted preferred product MyTime inclusions Private transfers (Jeeps/conv. Hawaii) Fleixble terms and conditions Customizable durations Multi-city possibilities Better Product BETTER PRODUCT Access to our travel brain of 20,000 agents Our own people on the ground (Olympus/Buffalo) 24hr after care service Flighties concierge service for gold-list properties Better Service BETTER SERVICE Enhanced documents (web/digital/app/printed) Insider benefits (discounts, premium lounge etc) MyTime inclusions (at specific properties) Better Inclusions BETTER INCLUSIONS FCTG's participation and commitment to the UN Global Compact FC Foundation to the Solar Buddy Carbon offset opportunities Better World BETTER WORLD Passport requirement verification Visa requirement verification Insurance check and offering Duty of care Travel advisories Vaccination advisories We are a trusted travel brand Better Peace of Mind BETTER PEACE OF MIND Call FCH Flight Hotel Private transfer or car rental Local experience How to Book Book