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30 60 90 Presentation

Transcript: David Young Retail Sales Associate SUCCESS 30 60 90 Plan of Action CLIMB TO Retail Sales Leader Presentation Objectives My Objectives 01 Communication/Coaching -Build a dialog with reps to better understand their areas of opportunities and areas of strength Stack ranking -Use the stack rankings as a foundation for one on ones and for training new hires. Knowledge of products and procedures -Train and coach reps to understand the importance of the products we sell and how it effects our customers lives. Qualifications My Contributions to Metro 02 A resource to my team. A pro at responding to customer issues The ability to train and develop my fellow. associates and new hires. Technical knowledge that has helped create a better experience for customers and reps. Finding innovative ways to fix customer issues and different ways to help make the store runs more effectively. 30 Day Plan Observations 03 Preliminary observation guides for the team to identify the areas of opportunity and of their strengths. Get an idea of how the store should be managed as to have a consistent management structure. Observe management duties to get a better understanding of how to be most effective. 30 Day Plan Continued 3.5 Go over store numbers to see who needs the most growth in order to meet store goals. Help reps with knowledge on products and on current promotions. Work with management team to revue my own areas of opportunity and for best practices that have helped them the most. Mock secret shoppers. 60 Day Plan Plan of action 04 Have personal one on ones with team using the observation guides and stack rankings to work on the areas of opportunity. Revisit the stack rankings and have personal numbers updated on the board as much as possible, Make a plan of action for each rep during the one on ones to help with their growth in the store. 60 Day Plan Plan of action 4.5 Give the team the tools to better help relate our products to customer lives. Have the reps that are doing well, help the ones that need growth in certain areas. Having them push each other to meet personal daily goals. Meet with management team to work on my own areas of opportunity and to get strategies they have found to help them. 90 Day Plan Team Growth 05 Review progress from the last 90 days and have one on ones with assistant and store managers to work on my own areas of opportunity. Create an environment that rewards growth and store achievements. Review reps personal plan of actions and see if they are helping reps or if we can change them to help them grow even further. 90 Day Plan Continued 5.5 Check in with management team to make it a more consistent management structure for the store as a whole. Check with assistant and store manager to see if I am completing management tasks correctly and if they can be done more efficiently. Create a better experience for all of the customers that come into the store. Tools of Success Team Success 06 Use the tools I have amassed to make a better customer experience, help the store with over all growth, and continue to be a real resource to my team.

30/60/90

Transcript: 60 DAYS- INITIATE MOTIVATE the store through individual and group sales contests Leverage DM relationships gain compliance on a district level Real time contest offers through BBM will continue to get reps actively thinking about BlackBerry -- "in real time, all of the time". (USE, MOTIVATE, AWARENESS, TRAINING can all be leveraged through real-time BBM communication. One example, BBM a request for photos of collateral postioned in the store. First rep to send a photo gets a gift card.) Manager incentives Give managers and AM's specific sales incentives and rewards. 90 DAYS - COMPETE AND EXCEL App Incentives Task Seeding Store to store competitions approved by newly leveraged DM relationships OUR OVERARCHING GOALS AT 90 DAYS: MOTIVATE: As a reward for successful training reps are given 5 paid apps, this helps to increase mindshare, activation rate and dispel notions that BlackBerry does not have apps. Move motivating contests to a district level The first 30 days reps are encouraged to explore BlackBerry through a series of trainings and seeding. Goals: -dispel notion that we don't have apps -increase hipshare and mindshare -increase sales /develop store identity -50% increase in sales -Manager initiated incentives -Newly leveraged relationships (Allies behind the trenches!) -Harness and owning of mindshare and hipshare Continued healthy store to store competition to sell... USE: Reps are seeded devices with directions to add me on BBM for future sales incentives. BlackBerry's Future Training At the 60 day mark we focus on store identity in relation to BlackBerry through use and contests 30 DAYS - EXPLORE By filling me in on sales through BBM reps will be required to think of selling BlackBerry in 'real time' Reps who regularly communicate will be awarded accessories and gift cards AWARENESS- tools will be provided for the reps (like the App catalogue which fits in perfectly with this focus) to further increase awareness and hipshare driven sales. BBM SALES GOALS Train: Reps are required to download 5 apps on their devices and take me through them in a training with a sales focus.

30/60/90 Presentation

Transcript: Getting it ready... • T-Mobile utilizes analytics tools to monitor sales performance metrics. • Tools like Google Analytics help track customer behavior and sales conversion rates. • Regular reviews of KPIs allow for real-time assessment of strategies. • Performance dashboards provide visual representations of individual and team metrics. • Feedback mechanisms ensure continuous improvement and accountability. Last checks... Almost there... Almost there... Getting it ready... Understanding the essential tools and resources available is vital for success as an enterprise sales development representative at T-Mobile. These resources facilitate growth, knowledge acquisition, and effective sales strategies. • T-Mobile provides access to various research tools for market analysis. • Reports from Gartner and Forrester provide insights into industry trends. • Sales Intelligence tools like LinkedIn Sales Navigator enhance understanding of target markets. • Participation in industry webinars keeps sales reps updated on best practices. • Subscriptions to trade publications and journals provide ongoing knowledge. Design at work... Polishing up... • T-Mobile encourages participation in industry conferences and events for networking. • Networking leads to valuable connections with industry experts and potential clients. • Regular meetups within the company foster relationships among sales teams. • Online platforms like LinkedIn offer a space to connect with professionals in the field. • Community involvement enhances brand visibility and creates partnership opportunities. • T-Mobile utilizes a range of sales enablement software to streamline processes. • Tools like Salesforce and HubSpot provide data management and customer insights. • Collaboration platforms are integral for team communication and sharing information. • Enable sales reps to create tailored presentations for prospective clients. • Resources include playbooks, customer personas, and competitive intelligence. Hang on... • T-Mobile offers comprehensive training programs for new sales representatives. • Workshops focus on product knowledge, sales tactics, and customer engagement strategies. • Ongoing training sessions help in refining skills and adapting to market changes. • Role-playing exercises facilitate practical experience in real-life scenarios. • Partnerships with industry experts enhance learning opportunities. Almost there... Thinking cap on... Collaborate with the marketing team to align on target messaging and promotions. Share insights on customer pain points to refine marketing strategies. Participate in joint campaigns to leverage both sales and marketing expertise. Understand the customer journey as defined by marketing to tailor outreach. Monitor the effectiveness of campaigns and adjust sales tactics accordingly. The long-term vision for an Enterprise Sales Development Representative centers around sustainable success and growth. Develop lasting relationships with clients and prospects. Continuously adapt to industry changes and customer needs. Aim for personal and professional growth within the company. Contribute to T-Mobile's overall sales strategy and market share expansion. Foster a culture of innovation and collaboration in the sales team. Fine-tuning... Adding final touches... Design at work... Stay updated with the latest developments in telecommunications and IT. Subscribe to industry newsletters and follow thought leaders on social media. Attend webinars and industry conferences to gain insights. Share findings with the team to foster a culture of continuous learning. Analyze competitors' strategies to identify market opportunities. Define clear long-term objectives for sales growth and personal development. Create an action plan to achieve set goals for the next quarter and year. Engage in continuous training to refine skills and remain competitive. Set up regular check-ins with a mentor or manager for guidance and accountability. Document lessons learned during the first 90 days to inform future strategies. Thinking cap on... The 30/60/90 day plan outlines a structured approach for new Enterprise Sales Development Representatives at T-Mobile. First 30 Days: Focus on understanding company culture and product offerings. Next 30 Days: Set targeted accounts and develop effective outreach strategies. Final 30 Days: Analyze performance metrics and refine engagement techniques. Overall goal: Build a strong foundation for success in sales roles. Adding final touches... • The 30/60/90 day plan serves as a structured approach for onboarding and performance evaluation. • The plan is divided into three main segments, each focusing on specific objectives. • Emphasizes learning and growth during the initial 90 days in the role. • Helps streamline the transition from training to effectively handling sales responsibilities. • Provides a clear framework for setting goals and measuring progress. Getting it ready... This section outlines the

30-60-90

Transcript: Identify Existing leads, key contacts Attack next steps! Internal resources and external partners Whitespace territory Make introductions Canvas entire territory -- email, phone, LinkedIn... Get word out to key contacts Utilize partners Maximize existing relationships Understand Self-guided training New Products New Partner relationships Messaging Marketing Offerings / webinars/ conferences Schedule on-site meetings back-to-back meetings within geography Canvas entire territory again! THANK YOU ... 60 days ... 90 days Experience 30-60-90 Execution Aggressively pursue demand Existing leads, key contacts, continue follow up Establishing Buyers, Budgets, Time frames Find new leads, fill pipeline Leverage Advanced resources (demos, contracts, executives) Establish relationships with partners Success stories/ references Sharpen Messaging (Product, marketing, pricing, deployment) Rapid deployment, Low TCO, SaaS flexibility Partnersphere/ offerings/ strengths/ resources Self-service demo on the fly On-going training Gain Traction Move leads towards evaluating Establish close plans with existing opportunities Schedule on-site meetings Plan lunch and learns for carriers in proximity Objectives Execution, Execution, Execution Up-front commits Create a sense of urgency Ask questions and shut up! Ask for the sale Win fast, lose fast Utilize every tool at my disposal Value Consulting Executive Alignment & Transformation teams Partners Journey Mapping / working timeline backwards from close Hold prospects accountable for these time frames Close deals Review/ Revise review 30/60/90 progress and revise as needed reestablish short term/ long term goals Set smart, strategic meetings Michael Oliver Guidewire Business Plan 1/16/17 first 30 days

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